All returns are subject to a restocking fee of 20%. Customer can return equipment within 14 days after you received the item and there are 20% restocking fee apply plus any actual shipping cost that we ship it to you.
No returns are allowed after 14 days since you received the item. However, we will happy to assist you with technical support.
If equipment not working when you received or DOA (Dead On Arrival), we will gladly exchange it with a new unit (same brand/model). Please call us at 818-237-5224 to obtain a RMA number for exchange.
How to Return:
You need to have RMA # (Return Merchandise Authorization Number) for all product returns, without RMA #, receiving department will reject the package and we will not process the refund. Please contact Magic Karaoke Outlet Return Department at 323-644-0411 for RMA #.
Sent it at Label like this:
To: Magic Karaoke Outlet
8554 Dorrington Ave
Panorama City, Ca 91402
RMA # XXXXXXXXXXXX
Returned merchandise must be in original unaltered condition with all manufacture accessories, manuals and warranties. There will be 20% restocking fee and shipping charge from our warehouse to your place when we ship the product. We will not reimburse the postage for the product you send back to us.